Opening a thread between where you are and what might shift next
This space exists so that what you're considering doesn't remain abstract. We respond to every message individually—not templated, not automated. If something in what you've read prompted a question or brought up a scenario you're navigating, write it down and send it here.
Begin the exchange
Fill in what feels necessary. The more specific the context, the more tailored the response becomes.
Where we operate physically
These aren't just mail drops. Each location represents an active presence with people who understand the regional rehabilitation landscape and can speak to local implementation nuances.
New Taipei operations
22068, Taiwan
New Taipei City, Banqiao District
Lane 53, Wanan St, 39號樓號
Digital correspondence
contact@fraeloth.com
Response rhythms and timing expectations
We don't operate on instant-reply principles. Most messages receive considered responses within two business days. Complex inquiries requiring internal coordination or documentation review may take longer.
General inquiries
Straightforward questions about services, processes, or general capabilities typically see replies within 24 hours.
Technical assessments
Requests involving program architecture review or infrastructure evaluation need 3-5 days for thorough response preparation.
Partnership discussions
Collaboration proposals receive initial acknowledgment within 48 hours, with detailed follow-up scheduled based on mutual availability.
If you're evaluating multiple providers or working under tight decision timelines, mention that in your message. We'll adjust response prioritization accordingly.
Review service parametersWhat guides how we respond to incoming communication
Every organization claims to be client-focused. What that means in practice varies wildly. Here's what it means when you reach out to us—not aspirational statements, just documented operating principles.
Individual context matters
We don't route messages through automated classification systems. Someone reads what you wrote, notes the specific circumstances, and crafts a response that addresses your actual situation rather than category-level assumptions.
Technical accuracy over sales language
If what you're asking about isn't feasible, we say so directly rather than positioning alternatives as equivalent solutions. When we propose approaches, they're grounded in implementation reality.
Documentation as default
Conversations that involve commitment—timelines, deliverables, costs, scope parameters—get written confirmation. Not for legal theater, but because clear documentation prevents misalignment down the line.
Capacity transparency
We don't take on work when current commitments would compromise quality. If timing doesn't align with our availability, we'll tell you that upfront and provide realistic scheduling alternatives.