Fraeloth Privacy Policy

Welcome to Fraeloth! We know your privacy is a big deal, especially when it comes to online learning. That’s why we want to walk you through how we handle your information—openly, carefully, and with a genuine respect for your trust. This Privacy Policy explains how Fraeloth collects, uses, shares, and protects your personal data when you interact with our online education platform. Whether you’re here to browse, attend courses, or participate in community discussions, we encourage you to read this policy closely.

We’ve tried to make this policy as straightforward as possible, but if you come across anything confusing, don’t hesitate to reach out for clarification (see the “Support Contact Information” section below). By using Fraeloth, you agree to the practices described here. If you’re under 18, please have a parent or guardian review this policy with you.

Privacy isn’t just a checkbox for us—it’s tied into our mission to create a safe, positive learning environment. We hope this policy helps you understand how your information is handled, and gives you the confidence to dive into your educational journey with us.

Data We Collect About You

When you use Fraeloth, we collect a range of information to make your learning experience smooth, engaging, and secure. Some of this data comes directly from you, while other details are automatically gathered as you interact with our platform. We’re transparent about the types of data we collect, so you’re never left wondering what’s happening in the background.

The information we collect falls into several categories, each serving a distinct purpose. We collect only what’s necessary for your use of our educational services, and we avoid asking for anything we don’t genuinely need. Below, you’ll find a breakdown of the main types of data we may gather during your time with Fraeloth.

• Registration Information: When you sign up for an account, we ask for details such as your name, username, password, and date of birth. We may also request your preferred language or accessibility needs to personalize your learning experience.
• Contact Details: We collect your email address so we can send you important updates, course notifications, and, if you choose, newsletters. Occasionally, we might ask for a phone number for account security or support purposes.
• Course Participation Data: We track your enrollment history, course progress, quiz results, assignments, and feedback you provide. This information helps us support your learning and enables you to pick up right where you left off.
• Device and Usage Information: When you access Fraeloth, we automatically receive data about your device type, operating system, browser, IP address, and general location (city or region, not precise address). We also collect logs about the pages you visit, features you use, and time spent on different parts of the platform.
• Payment and Transaction Data: If you purchase a course or subscription, we collect payment-related information such as transaction history and partial card details. Full payment data is securely processed through third-party providers, and we don’t store your complete credit or debit card numbers.
• Support and Communication Records: Any time you contact our support team, we keep a record of your messages, requests, and related communications. This helps us resolve issues more quickly and improve our support quality.
• User-Generated Content: If you participate in forums, submit assignments, or leave reviews, we collect that content as part of your learning profile. This also includes any photos or files you upload to the platform.

We may sometimes collect information from third-party sources if you connect Fraeloth with other accounts or services (see “Information Collected by Third Parties”). All data is handled with care, and we never sell your personal information.

How We Use Your Personal Data

At Fraeloth, your data isn’t just sitting on a server gathering dust—it’s put to work to enhance your education. We use the information we collect in a variety of ways, always aiming to support your learning goals, maintain platform security, and continually improve our offerings.

Every time you interact with a lesson, ask a question in the forums, or complete a quiz, your data helps personalize content and streamline your experience. We also use your information to keep our systems running smoothly, to communicate with you about updates or issues, and to meet our legal obligations.

• Providing Educational Services: We use your registration, course, and communication data to deliver courses, track your progress, issue certificates, and maintain your learning profile. Without this, you wouldn’t be able to access core features of Fraeloth.
• Improving Platform Functionality: Data about how you use Fraeloth helps us identify bugs, test new features, and make the site more efficient. We analyze usage trends (in a de-identified way) to understand what works and what needs tweaking.
• Personalizing Learning Experiences: The more we know about your preferences, learning pace, and interests, the better we can tailor content, recommend new courses, and send helpful tips or reminders. Our goal is to make learning feel relevant and engaging.
• Ensuring Platform Security: We use device and usage data to detect suspicious activity, prevent fraud, and protect both you and other users. If needed, we may temporarily restrict access or require additional verification.
• Processing Payments: When you make a purchase, your payment data is used solely for processing transactions, issuing receipts, and handling refunds when necessary. We never store full payment card numbers.
• Legal Compliance: Sometimes, we’re required by law to keep certain records or share information with authorities. We only do so when it’s absolutely necessary and in line with privacy laws.

We never use your data to make automated decisions that could affect your educational opportunities without some form of human review. And you can always access, update, or delete your data by adjusting your account settings or contacting support.

We may use anonymized or aggregated data for research or analytics, but this information can’t be linked back to you personally. Transparency and respect for your choices are always front and center.

Information Collected by Third Parties

Fraeloth partners with several trusted third-party services to make our platform more interactive and reliable. These integrations help us handle payments, provide video lessons, support live chat, and analyze site performance. However, when you interact with these features, some of your information may be collected directly by these third parties.

For example, our payment processors securely handle your payment details, and we never see or store your complete credit card number. If you watch a video lesson hosted by a third-party provider, certain device and usage data (like your IP address or video viewing time) might be shared with them to deliver the content smoothly.

• Payment Processors: These services collect transaction details to process your orders safely. They may store your information according to their own privacy policies, but only provide Fraeloth with limited data needed for billing and support.
• Analytics Providers: To understand how users navigate our site, we use tools that track page views, device types, and general location. This helps us spot trends and improve usability, but the data is typically anonymized.
• Content Hosting and Communication Tools: If you participate in live classes or forums powered by third-party platforms, those services may collect participation details, messages, or technical logs.

We carefully review all third-party partners to ensure they uphold strong privacy standards. Still, their collection and use of data are governed by their own privacy policies, which we encourage you to review when using integrated features.

Fraeloth never sells your information to advertisers or outside companies. Third-party access to your data is strictly limited to what’s needed for educational and support purposes.

How We Protect Your Data

The security of your personal information is a top priority at Fraeloth. We know how much trust you place in us, and we take that responsibility seriously. Our team works behind the scenes to put a wide range of protective measures in place, so your data stays private and secure.

We use industry-standard encryption to safeguard data during transmission and storage. All sensitive information, including your password and payment data, is stored on secure servers with layered access controls. Only authorized staff can access your details, and only when absolutely necessary.

• Secure Systems: Our servers are hosted in data centers with strong physical and digital protections, including firewalls, intrusion detection, and round-the-clock monitoring.
• Staff Training: Every member of our team receives regular training on privacy and security best practices. We foster a culture where data protection is everyone’s responsibility.
• Regular Audits: We routinely audit our systems and policies to spot vulnerabilities and fix them fast. External security experts may also review our practices for added confidence.
• Incident Response: In the rare event of a security breach, we have detailed procedures in place to contain the situation, notify affected users, and cooperate with authorities as required.

While we do everything we can to protect your data, no online service can guarantee absolute security. If you ever suspect unauthorized activity on your account, please contact us right away so we can help.

To keep your account secure, we recommend picking a strong password and updating it regularly. Treat your login details like you’d treat your house keys—don’t share them with anyone, and notify us immediately if you think they’ve been compromised.

Third-Party Site References

Occasionally, you’ll find links on Fraeloth to websites or services operated by other organizations. Maybe it’s a recommended reading, a partner site, or a resource shared in a forum. Please be aware that those sites have their own privacy policies, which may be different from ours.

Before sharing any personal information on an external site, we encourage you to review their privacy practices. Fraeloth isn’t responsible for the content, security, or privacy measures of third-party websites, and your interactions with them are governed by their own terms.

If you have questions about whether a particular link is affiliated with Fraeloth, feel free to ask our support team for guidance.

Changes to This Policy

Privacy laws and technology are always evolving, so we may update this Privacy Policy from time to time. When we make significant changes, we’ll post a clear notice on our website or notify you directly through your registered email address.

Continuing to use Fraeloth’s platform after a policy update means you accept the revised terms. We encourage you to revisit this page occasionally so you’re always up to speed on how your data is handled.

If a change affects your rights or how we process your information, we’ll give you advance notice whenever possible, so you have time to review and ask questions.

Support Contact Information

If you have any questions, concerns, or requests relating to your privacy or personal data, Fraeloth’s support team is ready to help. You’ll find all the ways to get in touch with us on our website’s contact or support page.

We aim to respond to all privacy-related inquiries promptly and work with you to resolve any issues or concerns you may have.

Special Provisions

Occasionally, you might use specific features or participate in special programs within Fraeloth that come with extra rules or privacy terms. For example, certain courses may require additional information due to accreditation standards, or teachers may access limited extra data to guide your learning.

If any service, contest, or event has unique privacy practices, we’ll clearly explain what’s different before you participate. These special provisions always work alongside this main policy, not instead of it.

Should you ever feel unsure about how your data is being handled in a particular part of Fraeloth, please reach out—we’re happy to clarify.

Legal Framework for Data Protection

Fraeloth processes your personal data according to strict privacy laws, including (when applicable) the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legal requirements. Our legal basis for collecting and using your information depends on the type of data and the reason we need it.

Most often, we process your data because it’s necessary to fulfill our contract with you—like providing courses and maintaining your account. Sometimes, we rely on your consent, especially for sending marketing communications or sharing optional information. In other cases, we process data to meet legal obligations or protect your safety and the security of our services.

We’re committed to upholding your rights under these laws, including the right to access, update, erase, or restrict the use of your information. If you’d like to exercise any of these rights, just let us know through the support channels outlined above.

No matter where you live, Fraeloth strives to apply strong data protection standards to all users, not just those covered by specific regulations. Your privacy is important—full stop.